Nicholas Paul

About Nicholas Paul

Service Excellence Trainer

Nicholas Paul is an integral part of our team. He has worked in every department we have, fitting in perfectly with each new area and project. Originally, he started as an intern in the Marketing Department. Then, he moved to the Guest Services Department to help revamp the Client Concierge position. He then moved to the Bankruptcy Department as a legal assistant, where he had the pleasure of working with our clients in the pre-filing stages.

With his unique experience in many departments, coupled with having the most “can-do” attitude in the office, we discovered a few things about him. Nicholas is not only great at customer service and communication, but he’s amazing at looking at the existing processes and procedures and finding the gaps or potential problems that could arise. Nicholas saw the potential for improvement in our internal training processes and presented the need to Carmen Dellutri. Carmen enthusiastically agreed and asked Nicholas to take the lead on completely overhauling the training process from start to finish. As a Service Excellence Trainer, Nicholas is responsible for all he behind-the-scenes work that allows our team to flourish in their respective positions.

When we asked Nicholas what he does on his free time, he said, “I actually love to crochet. Before you ask, no. My grandmother does not know how to crochet. I actually taught myself from watching tutorials on YouTube and have since fallen in love with the art. Chances are, if you visit me at my house, I’ll probably be curled up in my couch with a big ball of yarn watching any of my favorite television shows."

What is Nicholas Passionate About?

It's impossible to ignore the ocean's beauty when living in Florida, and that's precisely why Nicholas has chosen 4Ocean as his passion project. 4Ocean works to clean up the ocean and coastline while also helping the world change its consumption habits.

"The sea has always been such an important part of my life. Being on the water always brings a sudden calmness over me. If thousands of tons of trash are being dumped into our oceans each day, our wonderful shores won't be around much longer if we don't take action," says Nicholas.

One of the coolest things about 4Ocean is that they manufacture bracelets out of trash collected from the ocean. The profits from the sales of the bracelets are then put towards ocean cleaning efforts. Nicholas hopes that with organizations like 4Ocean, future generations will be able to enjoy the water as much as we do.

To learn how you can help 4Ocean, visit their website here.